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POST-DISCHARGE FOLLOW-UP

Reducing readmissions with real follow-up, not automated calls

The transition from hospital to home is a critical time for every patient. When instructions aren't clear or a prescription doesn't get filled, small problems turn into costly readmissions. Serratus Health Resources provides the people — not automated calls — to follow up, catch issues early, and keep your staff focused on the patients in front of them.

How the program works

1

Patients are educated at discharge about the follow-up call they'll receive.

2

Serratus personnel place the follow-up call within 24–48 hours of discharge.

3

A follow-up email or text can be sent as well, based on patient preference.

4

Any issue identified during the call is reported to the hospital in real time.

5

Serratus can assist patients directly with items like scheduling follow-up appointments.

6

Measurable data and outcomes are reported back to executive and nursing teams.

A department within your department

Serratus operates as part of your team — using your own scripts, processes, and procedures so follow-up is consistent, on-brand, and indistinguishable from an in-house extension of your staff.

Fewer readmissions. Better patient satisfaction. A lighter load on your staff. Let's talk about what follow-up could look like for your hospital or health system.

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